Member Spotlight
Amanda Pearce is an Australian MYOB bookkeeper and virtual assistant who works with small companies. Read more
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What say you?
What kind of personality does your business have?
39% - Jovial and social
52% - Serious and down-to-earth
8% - Glamorous and arty
.Gov | Fair trading
Fair trading laws
In Australia federal and state laws protect you, your business and your customers from unfair trading practices. Read more
Complying with the Trade Practices Act
The Trade Practices Act (TPA) applies to just about every aspect of a business - for example, advertising, price setting, and transactions with other businesses or consumers. Read more
Codes of Practice
Codes of Practice set out specific standards of conduct for an industry in relation to its customers. They are guidelines for fair dealing between you and your customers. Read more
Customer service
Good customer service is essential to the continuing success of your business. Read more
Dispute resolution
In every small business problems can arise from time to time between businesses, their customers, suppliers, partners and employees. Read more
Product safety & standards
If you are a supplier or manufacturer you have an obligation to ensure that you market only safe products. Read more
Product recalls
If a product is defective or unsafe, or likely to cause damage or injury in any way, it should be recalled as soon as possible. Read more
Labelling
Labels are used by businesses to convey information about products, to promote features of products that may be attractive to the consumer, or to describe contents that the consumer can't see. Read more
Retail leasing
A lease is a legally binding contract between you and a landlord. It allows you to occupy a shop or premises. Read more
Warranties & refunds
You must make certain that the goods you sell fulfil certain conditions and warranties which are implied under the Trade Practices Act. Read more
Collective bargaining
The collective bargaining process allows two or more competing businesses to negotiate a deal for the sale or purchase of products or services with a common customer or supplier. Read more
Customer service in your state or territory
Useful guides, information or resources in your state or territory on customer service. Read more
Dispute resolution in your state or territory
Useful guides, information or resources in your state or territory on dispute resolution. Read more
Fair trading laws in your state or territory
Useful guides, information or resources in your state or territory on fair trading laws. Read more
Product safety in your state or territory
Useful guides, information or resources in your state or territory on product safety. Read more
Warranties and refunds in your state or territory
Useful guides, information or resources in your state or territory on warranties and refunds. Read more
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the Australian Government's principal website for business information and resources.
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Small Business is Australia's fastest growing sector – this business community site was created for those running a small business of one to five people. Here the solo and micro business owner will find small business forums, a small business directory, free resources, help, tips and advice on: starting a small business; working smarter when working from home; effective small business marketing; small business networking; the solo psyche; staying balanced as a small business owner; small business technology advice and small business finance tips.
